JOB TRADING : Client Relationship Executive [ Hindi-Semi Voice Process ]

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Job Description:

Answer incoming customer service calls and respond to inquiries from investors, dealers and prospective investors.
Make telephone calls to investors, brokers, dealers, and banks. Keep abreast of current market conditions, fund and company policies, and all procedural information.
Maintain knowledge of all applicable investment and tax law changes.
Initialize investigations of complaints via internal communication channels.
Generate and prepare MIS reports

Discussing about the current market situation with investors and distributors.
Attending distributor calls and answering there queries.
Handling walk-in customer and Distributor and answering there queries.
Reporting all types of commercial and non-commercial transactions and operations work.
Reporting CVL, NDML & DOTEX KRA'S.
Reporting daily MIS (Management Information systems).
Responding query mails from Back end.
Consolidating daily commercial and non-commercial transactions (Hard copy) and send it to back office.
Maintaining files like TSM log book, Addendum, KYC, Dispatch, Deposit slip, Acknowledge slip etc.
Conducting Investor awareness program and Distributor awareness program in respective district.
Helping in sales lead.

Salary:INR 1,50,000 - 2,75,000 P.A. + Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Semi-Voice process/Telecalling/Telemarketing Executive

Company Profile :

Franklin Resources, Inc. is a global investment management organization known as Franklin Templeton Investments. We are dedicated to one goal: delivering exceptional asset management for our shareholders.

Franklin Templeton Headquarters - San Mateo

What we do

By bringing together multiple, world-class investment teams in a single firm, we’re able to offer specialized expertise across styles and asset classes, all supported by the strength and resources of one of the world’s largest asset managers. This has helped us to become a trusted partner to individual and institutional investors across the globe.

All of our investment teams share a common commitment to excellence grounded in rigorous, fundamental research and robust, disciplined risk management. Decade after decade, our consistent, research-driven processes have helped Franklin Templeton earn an impressive record of strong, long-term results.